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Justin Rodman was extremely helpful and very kind, I had some technical issues and he responded in a timely manner. I am so happy about the customer service quality and think you guys are doing amazing.
Camrin Boren, University of Texas at Austin
[...] I appreciate the incredible service that I have received beginning with my initial contact with your organization and carrying through to you. You, all, exemplify what excellence in customer service should look like; and for that, I thank you.
Amy Brock, Public Storage
I wanted to write and note what a pleasure it's been working with Ben these last few months. He's been responsive, thoughtful, helpful and clearly takes the time to understand who IPA is and what we need.From my vantage point juggling multiple vendors, this kind of great customer service for the basics [is] often undervalued but it truly is a significant factor in how I make decisions about where to invest in software.
Ernest Ostro, Director of Technology, Innovations for Poverty Action
I am writing to express my gratitude to Malinda Vela, our Stata account executive for Middlebury College. Malinda has been a joy to work with over the past week. When our department had to transition over 250 students to remote learning, one of our biggest points of stress was, “How will they access Stata?” While our department had been experimenting with VPNs and virtual desktops, there were a number of latency and connectivity issues. Last week, in a desperate attempt to make sure our students had access to Stata, I emailed the Stata website. I really didn’t expect a response, since I assumed that everybody at Stata was extremely busy.
What a surprise to find in my inbox, in less than 2 hours, an email from Malinda! Malinda was able to resolve my problem very quickly. Within a day, I had student licenses for my 40 students in my course. I sent repeated emails to Malinda as our department began to explore expanding Stata access to all students. With every email, Malinda responded very quickly and provided helpful information.
I am just so pleased to have this opportunity to work with Malinda. It is among the best customer service I have ever experienced both professionally and personally.
Erick Gong, Associate Professor of Economics, Middlebury College
I have to say that StataCorp has the best team. Not very often are you able to reach someone immediately on the telephone, or have an immediate response to an email. You are always there for us and respond immediately, Sierra helped us to determine which types of student licenses to purchase and how to do it. She always responded quickly. I have on two occasions had to call your customer service team and was able to speak to someone immediately and received the help I needed. I am so grateful.
Jeanne Out, OIT Store
Thank you very much for that complete and quick response. I have to tell you that Stata's customer service and support is the best in the business.
Gregg M. Gascon, PhD, CHDA, Value Analytics Clinical Data Scientist
I am writing to express my gratitude to Malinda Vela, our Stata account executive for Middlebury College. [...] Last week, in a desperate attempt to make sure our students had access to Stata, I emailed the Stata website. I really didn’t expect a response, since I assumed that everybody at Stata was extremely busy.
What a surprise to find in my inbox, in less than 2 hours, an email from Malinda! Malinda was able to resolve my problem very quickly. Within a day, I had student licenses for my 40 students in my course. [...] It is among the best customer service I have ever experienced both professionally and personally.
Erick Gong, Associate Professor, Economics, Middlebury College
[...] I was deciding between Stata and SAS. For SAS, I had to go through a series of phone conference calls over the course of one month just to receive pricing info (which was hefty). For Stata, I simply visited your website and was able to access all the information I needed and purchase a license right away–and received the download within 12 hours. That is so wonderful, above and beyond the competitive pricing Stata offers!
Anonymous
I am very impressed by Stata's customer service. When I ordered Stata a few weeks ago I had a quick question about the different versions, and I was amazed that there was no menu system or numbers to press when I called. The whole phone call only took 3 minutes. I use other pro software, and I can attest to the nightmare that it is to contact them.
Jeremy Slovin, Student, Dickinson College
This is hands down the best, most efficient, quickest, most professional, and most pleasant customer service interaction I have had in years. I was expecting a runaround and a lot of aggravation, because that is what I have gotten so used to getting from most companies with whom I interact. [...] Thank you for your kind, prompt, and excellent help.
Rachel Fester, Consultant
I am always impressed at the excellent customer support that Stata has to offer. Now that I am faculty, I use Stata in the classroom, and have already created new generations of Stata users.
Hiroshi Ono, Professor, Hitotsubashi University Business School, Tokyo, Japan and Affiliated Professor of Sociology, Texas A&M University
Thank you for your quick response, this has been the most incredible display of customer support I have ever encountered. I am truly thankful for your dedication to your product.
Alexander Roos, University of Maryland College Park
[...] thank you for your super prompt response and for all the terrific information. The service was impeccable.
Maria Figueroa-Armijos, PhD, Senior Fellow, Schar School of Policy and Government, George Mason University
Thank you for all your help. You've been extremely helpful throughout this entire process and I want to let you know how much I appreciated your great customer service! I had a lot of questions about user manuals and registration, and you were always really responsive and patient.
Juliet Lac
Thank you very much for the timely support. You saved my day (or better my night)!! This is one of the reasons, why I recommend using Stata.
Heiko Nathues, Vetsuisse Faculty, University of Berne, Switzerland
My experiences with Stata have been nothing but AMAZING!
William Matsuoka, Utilities industry, San Diego, California
[Stata] is one of the best software companies both in terms of the quality of product and customer experience.
Hari Venkataraman, Director, CIO Advisory, KPMG
As other times when I've needed your help, your service is immediate and impeccable! Thanks so much.
Michael Ornstein, Sociology, York University, Toronto
I want you to know that I really appreciate and admire the way you and Stata quickly responded and approved my request for [...]. It isn't often that a large organization like Stata actually listens, checks up, and follows up on special requests because of unusual circumstances like this one.
J. Brad Schwartz, Professor of Economics (retired), UNC at Chapel Hill (former affiliation)
Stata customer service rocks!
Stephen Chaudoin, Assistant Professor of Political Science, University of Illinois at Urbana-Champaign
Thank you for your quick reply ... your customer support is legendary and I now understand why.
Jonathan Gage, World Trade Institute, Berne, Switzerland
In the future, I’ll let people know that the customer service alone is one of the reasons why they should buy Stata—Stata certainly holds an edge on its competitors in this regard.
Stephen Lich-Tyler, Department of Economics, University of Texas at Austin
Thanks for the amazingly quick response! As always, you guys are the best of any of the companies I have to/get to deal with!
Tom Durkin, PhD, Department of Political Science, University of South Carolina
Thank you as always for the service. I must say that in the short time I have been dealing with Stata, I have been truly impressed with the high level of service from the company. If only other companies could match this!
Roger Debreceny PhD FCPA CMA , Division of Accounting, Nanyang Technological University
This kind of responsiveness is what makes Stata a first-class operation.
Al Feiveson, NASA
This is why I like Stata so much. Not only is it a great software, the folks at Stata are always very helpful.
George Dranitsaris, Dalla Lana School of Public Health, University of Toronto
Stata is one of the finest companies I’ve ever dealt with.
Steven Samuels, Consultant in Statistics
Thank you very much for answering my questions to Stata so fast. I was really surprised about the service that exists for your users.
Dagmar Biberger, University of Munich
Three years ago, I started teaching a one week seminar at U Michigan's ICPSR Summer Training Program. Nobody at ICPSR had been using Stata, and StataCorp generously provided copies of the program and documentation. Three years later, Stata is becoming the software of choice in the classes. This year, StataCorp offered a very generous price (the grad pac price) to participants. Several people in my class were feeling a bit pressured to make a decision and I told them not to worry that the folks at Stata are very reasonable. Indeed, when these people called, those answering the phone went to great lengths to work out POs, payment, and all the details. And, the support staff at ICPSR report that the help they receive if they have a problem is absolutely first rate.
I’m always reluctant to recommend software, but I'm pleased to report that everyone who has taken my suggestion to try Stata has been very pleased.
J. Scott Long, Department of Sociology, Indiana University
Stata has world-class customer service!
Cheryl Tiahrt, Manager of Technology Services, Information Technology Services, The University of South Dakota
Your responsiveness and skill are greatly appreciated. You at StataCorp are setting, I think, a new standard for statistical software, and also a new standard for interactions with your customers.
William Mason, Department of Sociology, UCLA
I've worked with a wide variety of vendors during my 15 years as a System Administrator for both educational institutes as well as hospitals, and for the most part, I've been satisfied with the level of customer service received. But very seldom have I ever experienced such commendable level of customer care that [your account executive] was able [to] provide. With frequent back and forth exchange of emails, phone conversations, as well as voice mail messages, [she], without fail, always provided exceptionally quick, courteous, and professional responses. It is this level of customer service that all businesses should be modeling after. [...] she always manages to inject a touch of kindness, respect, and friendliness with every interaction that is difficult if not impossible to coach or train. [...] Her exemplary customer care certainly reflects positively on the company that obviously values their customers and sets such high standard for customer service. I very much look forward to doing business with your company again.
Lawrence Win, IT Network & Systems Administrator, Drexel University, A.J. Drexel Autism Institute
