Stata technical support policy
Eligibility for Technical Services
All registered users of the current release of Stata (Stata
12) and the previous release (Stata 11)
are eligible for free technical support. If you have not registered your
copy of Stata, please fill out the online registration
If you are using a network copy of Stata or if your institution has a Stata
lease, it is unlikely that you are the registered user. This is not a
problem, and you are still eligible for technical support, but you will need
to provide the Stata serial number that you are using. (To locate the Stata
serial number, type about at the Stata command prompt.) You will
also need to have access to the
Determine if your question is appropriate for technical support
Would you look for the answer to your question in a statistics book or in
the Stata documentation? If the answer would be in a statistics book, then
your question may not be appropriate for technical support, but there are
Statalist is an independently operated listserver for Stata users. For
more information, see the Statalist
FAQ. If you want to perform a statistical procedure that Stata
appears not to do, first try searching through
If you do not find what you are looking for, perhaps someone is working
on this now. To find out, ask Statalist. If you want advice about the
statistical merits of using particular approaches, Statalisters would be
a good group to ask.
If you are new to Stata and would like to take a course, we recommend
NetCourse 101, Introduction to Stata.
If you want to learn how to write Stata programs and you want more
assistance than the Stata documentation provides, we recommend that you
enroll in NetCourse 151, Introduction
to Stata programming, or NetCourse
152, Advanced Stata programming.
Many websites have tutorials and other resources for learning Stata.
Links to these sites can be found on
Stata’s resource links page.
If you want to learn about a statistical technique, we would be happy to
recommend an appropriate text, or you could visit our
Bookstore for information
on available texts.
Contact Technical Services
If you cannot find the answer to your question using the resources above,
Stata Technical Services.