How do I contact Technical Support?

Step 1: Register your software

• Click here to register online.
• Fill in the registration card that came with Stata and mail to StataCorp.

Step 2: Contact Stata Technical Support

The preferred method of contacting Stata Technical Support is via email. Questions should be sent to tech-support@stata.com.

You may also fax your questions to 1-979-696-4601.

Questions regarding installation may be addressed by telephone. The number to call with such questions is 1-979-696-4600.

Step 3: Tell us your serial number

In Stata, type about and Stata will tell you its serial number.

• Put the serial number on the Subject: line of your email.
• Put the serial number prominently in your fax.
• Have your serial number ready if you call.

Step 4: Tell us about your copy of Stata

When you typed about in Stata, it told you other information and that we will need to know. Most important are the first two lines:

 . about

 Stata/SE 10.0 for Windows
 Born 20 Sep 2007
 etc.

We need to know that you are running “Stata/SE 10.0 for Windows”, born “20 Sep 2007”. In Stata, also type

 . update

 Stata executable
     folder:               C:\STATA10\
     name of file:         wsestata.exe
     currently installed:  20 Sep 2007

 Ado-file updates
     folder:               C:\STATA10\ado\updates\
     names of files:       (various)
     currently installed:  19 Sep 2007

 Recommendation
  etc.

The important thing we need from here is the currently installed date for the Ado-file updates: 19 Sep 2007.

To summarize, we need to know that you are running “Stata/SE 10.0 for Windows”, born “20 Sep 2007”, ado-files “19 Sep 2007”.

Step 5: Tell us about your problem

The more you can tell us, the better. The more you can isolate the problem, the better. Say that you are having difficulty with a statistical command using a large dataset. Spend some time with the problem. Can you recreate it with a smaller dataset? We can help you isolate the problem, but the extent to which you do that at the outset will save you time.

Show us the full command you typed and the output it produced, including error messages if any.

If you are having a problem with installation, we can help you over the phone or via email or fax.

For all other questions, the preferred method of support is via email. You may also fax in your question. In this regard, also see the FAQ Sending Stata output to Technical Support.

Understand that we cannot provide statistical consulting. If your question goes beyond needing technical support, we suggest that you consider submitting your question to Statalist (see the Statalist FAQ) or the other statistical listservers.