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To ensure the proper handling of returns and timely credits, StataCorp requests you contact us by phone or email for return authorization before returning any item(s).
We are confident you will be pleased with Stata’s features, but if you feel that Stata is not right for you, you may take advantage of our convenient return policy. Student license purchases may be returned within 7 days of purchase. All other license purchases may be returned within 30 days of purchase.
Simply contact us by email or by phone at 800-782-8272 or 979-696-4600 and tell us that you wish to return your purchase. Upon approval, we will provide you with instructions to ensure that your purchase price (less any shipping charges*) is refunded promptly.
Stata Press eBooks are nonreturnable and nonrefundable.
Within 30 days of purchase of non-Stata Press publications, you may return the publication in its original condition for a full refund (less the shipping charge and applicable taxes*).
Within 30 days of purchase of printed Stata Press publications not intended for resale, you may return the publication in its original condition for a full refund (less the shipping charge and applicable taxes*).
Within 90 days of purchase of printed Stata Press publications intended for resale, you may return the publications in their original condition for a full refund (less the shipping charge and applicable taxes*).
For printed Stata Press publications intended for resale purchased beyond 90 days but less than one year, you may return the publications in their original condition for a net refund (less the shipping charge and applicable taxes*) with a 15% restocking charge.
Shortages and/or damaged printed goods must be reported within 30 days of receipt of items. StataCorp will replace the reported items at no charge. Refunds/credits will not be issued.
If you need to transfer or cancel your enrollment in a classroom training course, please contact a sales representative by email at [email protected] or by phone at 800-782-8272.
Registrants who transfer to another classroom training course more than 14 days prior to the first day of the original course will incur no additional fees. Registrants who transfer to another classroom training course between 8–14 days prior to the first day of the original course are subject to a service charge of 30% of the original course fee. Registrants who transfer to another classroom training course 7 days or fewer prior to the first day of the original course are subject to a service charge of 50% of the original course fee. No refunds will be given on or after the day the original classroom training course begins.
Registrants who cancel more than 14 days prior to the first day of the classroom training course will incur no additional fees. Registrants who cancel between 8–14 days prior to the first day of the classroom training course are subject to a service charge of 30% of the course fee. Registrants who cancel 7 days or fewer prior to the first day of the classroom training course are subject to a service charge of 50% of the course fee. No refunds will be given on or after the day the classroom training course begins.
If you need to transfer or cancel your enrollment in a web-based training course, please contact a sales representative by email at [email protected] or by phone at 800-782-8272.
Registrants who transfer to another web-based training course more than 14 days prior to the first day of the original course will incur no additional fees. Registrants who transfer to another web-based training course between 8–14 days prior to the first day of the original course are subject to a service charge of 30% of the original course fee. No refunds will be given on or after 7 days prior to the first day of the original web-based training course.
Registrants who cancel more than 14 days prior to the first day of the web-based training course will incur no additional fees. Registrants who cancel between 8–14 days prior to the first day of the web-based training course are subject to a service charge of 30% of the course fee. No refunds will be given on or after 7 days prior to the first day of the web-based training course.
Upon receipt of any returned items, StataCorp will notify the sender by mail of the credit amount and the method of payment. If an email address is provided, StataCorp will also notify the sender by email. Please allow up to 14 days for the internal processing of returns.
*Customers in the U.S.: any sales tax on shipping charges is nonrefundable. Customers outside the U.S.: taxes incurred are nonrefundable and include, but are not limited to, sales, use, personal property, value-added, excise, customs fees, import duties, stamp duties, and other similar taxes and duties, including penalties and interest, imposed by any United States federal, state, provincial, or local government entity or any non-U.S. government entity.
product returns
