Money-back guarantee

To ensure the proper handling of returns and timely credits, StataCorp requests you notify us by phone or email before returning any item(s).

Stata software

We are confident you will be pleased with Stata’s capabilities, but, if you feel that Stata is not right for you, you may take advantage of our 30-day return policy.

Simply contact us by emailing service@stata.com or by phoning 800-782-8272 or 979-696-4600 and tell us that you wish to return your purchase. We will provide you with shipping instructions to ensure that your purchase price (less the shipping charge and applicable taxes*) is refunded promptly upon our receipt of the returned package.

Publications

Within 30 days of delivery of publications not intended for resale, you may return the publication in its original condition for a full refund (less the shipping charge and applicable taxes*).

Within 90 days of delivery of publications intended for resale, you may return the publications in their original condition for a full refund (less the shipping charge and applicable taxes*).

For publications intended for resale delivered beyond 90 days but less than one year, you may return the publications in their original condition for a net refund (less the shipping charge and applicable taxes*) with a 15% restocking fee.

Shortages and/or damaged goods must be reported within 30 days of receipt of items. StataCorp will replace the reported items at no charge. Refunds/credits will not be issued.

Return notification

Upon receipt of any returned items, StataCorp will notify the sender by mail of the credit amount and the method of payment. If an email address is provided, StataCorp will also notify the sender by email. Please allow up to 14 days for the internal processing of returns.

*Taxes incurred are nonrefundable and include, but are not limited to, sales, use, personal property, value-added, excise, customs fees, import duties, stamp duties, and other similar taxes and duties, including penalties and interest, imposed by any United States federal, state, provincial, or local government entity or any non-U.S. government entity.

product returns